Instructions for processing order approvals from DHLSafetyStore.com


A new ticket arrives with Subject 'Order Approval Required'.

Mousing over the ticket Subject displays: DHLSafetyStore.com Order Acknowledgement Order Approval Required


  1. Open Ticket and confirm that the email address in the Bill-To section of the order ends in @dhl.com.
    1. If No
      1. Click the Rejected Link in the Order Approval Required ticket
      2. Mark the ticket Resolved
      3. Find the New Order Notification ticket that corresponds to the order and mark it Closed
    2. If Yes
      1. Open Sage | Accounts Receivable | Customer Maintenance
      2. Open Customer 10DHLSC
      3. Click More DropDown in Upper Right Corner and select Contacts
      4. Increment the contact number and create a new Contact with the Name and Email address of the user who placed the order
      5. Accept changes and close Sage
      6. Open Storefront Admin | Customers | Manage Contacts 
      7. Lookup and open the user who placed the order
      8. Change their CustomerLevel from DHL_ to DHL
      9. Save and Close
      10. Return to Order Approval Ticket and click the Approved Link
      11. Mark the Ticket Resolved